Your shipment can be delayed due to weather conditions, customs or security issues. Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country.

Closely trace your parcel.
https://www.mustthai.com/closely-trace-your-parcel/

Problems with delays in the USA.
https://www.mustthai.com/problems-with-delays-in-the-usa/

Example Track Status UPS and Fedex international shipping.
https://www.mustthai.com/example-track-status-ups-and-fedex/

Food Contains and Medication cannot be sent.
https://www.mustthai.com/food-contains-and-medication-cannot-be-sent/

Thai grocery online
Thai grocery online

If for any reason you are not happy with your purchase we will gladly accept returns of the merchandise including shipping & handling within 10 days of your receipt. Buyer is responsible for return shipping cost.
Yet PayPal cannot refund the fee that has been deducted with us. We can refund the remaining amount to you after this transaction has been made.

Read more
https://www.paypal.com/us/smarthelp/article/if-a-refund-i-issue-is-accepted,-are-the-fees-from-the-original-transaction-credited-to-my-account-faq1672

For refund product must be sent back to us in original condition (sealed, new and unused)

  • Item in original condition with no defects (other than those already inherent upon receipt).
  • No scratches, damages, breakage whatsoever (other than those already inherent upon receipt).
  • No altering of any part of the item.
  • Original packaging and all accessories complete.

Gifts items to show our appreciation :
If the item was marked as a gifts when purchased and shipped, to return your product, you should return gifts Gifts items too.

Shipping returns :

To return your product, you should mail your product to: Kunsiri Gestrong 1817/164-65 Soi Sathupradit 57 Bangplongplang Yannawa, Bangkok, 10120 Thailand.

Exchanges :
We only replace items if they are defective or damaged. Same item only, send us an email and send your item : same returns.

Need help?
Contact us at E-mail : salemustthai@gmail.com for questions related to refunds and returns.